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Shipping Policies and Procedures

Shipping Policies and Procedures

Shipping

PLEASE NOTE: When ordering online, upon check-out, the system automatically defaults to a shipping price of $27.95. YOU MUST CLICK ON THE LINK titled "Select Shipping Options" (to the left of the subtotal of your order) and choose the appropriate shipping amount for your location and the dollar amount of your order.

Q: When will my order ship?
A: The Academy processes orders Monday through Friday, excluding Holidays. It is our objective to ship all orders within two business days after they are processed.

Q: How will my order be shipped to me?
A: The Academy uses FedEx for shipping orders over $50. Orders are sent using FedEx Ground, which can take 5-7 business days. Once your order has been processed you will be notified of the tracking number assigned to your order (if you have an e-mail address on file with the Academy). If your total order is $50 or under, your order will be shipped via USPS and no tracking number will be available.

Shipping Rates & Policies

Total Purchase United States International
$0 to $30 $5.95 $12.95
$30.01 to $100 $9.95 $17.95
$100.01 to $200 $11.95 $20.95
$200.01 to $300 $14.95 $24.95
$300.01 and over $17.95 $27.95


International Shipments: International shipments are generally sent using FedEx International services. If you have provided us with an e-mail address a tracking number will be sent to you once your order has been shipped. You, the recipient, are responsible for any customs duties, fees or taxes on the materials sent to you.

Package Tracking: All items sent using FedEx are assigned a tracking number. When your order has shipped, you will receive an e-mail, provided that you have given the Academy an e-mail address, with the tracking number so you can track your shipment either at the FedEx website or by calling 800-463-3339.

Next Day/Second Day Shipping: Please note that next day/second day shipping is not available for online orders. If you need expedited shipping, please call 800-222-2336 to place your order by phone. Next Day and Second Day orders must be placed by 2:00pm ET to be shipped same day.

Billing

Q: When will my credit card be charged?
A: Your credit card will be charged when you place your order.

Q: Why is Sales Tax charged on my order?
A: Because the Academy Headquarters is located in the state of Virginia, all orders sent to Virginia addresses are charged sales tax based on the prevailing rate.

Individual Items

Q: How many brochures are in a package?
A: There are 100 brochures in each package.

Q: May I request a sample of a brochure?
A: You may request a sample of one or all of our brochures, free of charge, by calling the number below.

Additional Questions? Call 800-222-2336, ext. 1039.