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Program

Program

Sessions and events are designed to provide attendees with a range of opportunities, including scientific enrichment, career development, and professional networking.

Enjoy sessions, hands-on opportunities, and special events for all career stages. Define your strategy for success, use the conference planner (coming soon) to build a personalized plan, save your list of sessions and events, then share it with colleagues and other attendees.

Review the Schedule at a Glance and start your planning now!

Thursday, March 28, 8:00 am

General Assembly
Keynote Presentation: James Kane
The Loyalty Switch

Sponosored in part by Amplifon.

In this fascinating and highly entertaining presentation, James Kane takes his audiences on a journey into the human brain and explains the science behind true loyalty and human relationships. Building on more than 40 years of research on the subject, James will make the case that human beings have a fundamental need to be loyal and actively seek out the specific clues from others that tell them when they can and should be. When an organization, as well as an individual, is able to understand and demonstrate those loyalty-building behaviors, they can develop relationships that will last a lifetime and result in unwavering and unlimited support.

James Kane says our beliefs about what makes someone loyal are often wrong —a premise he supports with intriguing research into the human brain and the emotions that control all of our behaviors. Considered to be one of the leading experts on what makes someone truly loyal—to another person, to an organization, or to a cause—James has helped some of the largest and most well-known organizations in the world build nearly unbreakable relationships. His work reveals the science behind the real human emotion called loyalty, and what anyone can do to receive its benefits.

The author of two upcoming books, James has worked with every major industry, while advising and training organizations ranging from Global 1000 giants to small, regional companies, non-profits, and professional associations. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, as well as niche publications, industry newsletters, and the blogosphere, Jim has been profiled and quoted in The New York TimesThe Wall Street JournalBusiness WeekTIME Magazine, the BBC, and numerous other global and industry publications. He is a frequent guest on CNN, CNBC and FOX Business. A graduate of the University of Notre Dame, James has served as a guest instructor at Harvard University and The Pennsylvania State University.